Frequently Asked Questions

We are often asked...

Are you able to help with my visa or citizenship matter?


Yes, we can.

Do I have to use a registered migration agent?


No you don’t. Using a migration agent is a personal choice.

Think of it like doing your tax return. While you don’t have to use an accountant, many people do because they know accountants are trained in tax law, act in their clients’ best interests, and must follow strict professional rules. The same applies to registered migration agents.

What's the benefits of using an agent?


  • Greater chance of approval, lower risk of refusal

  • Up-to-date knowledge of complex and changing migration law

  • Applications prepared correctly and completely

  • Problems prevented or resolved quickly

  • Saves you time and stress

  • Peace of mind knowing an expert is managing your case

How do I get you to help me?


We start with a consultation to review your situation. If you’re eligible, we’ll give you a written service agreement with our terms, costs, and process. Once signed and the deposit is paid, we can begin working on your case.

How can I attend a consultation if I don't live near one of your offices?


Thanks to technology, consultations are usually done via video call, e.g. Zoom Video calls, Facebook Messenger, Teams, Google Meet or by phone.

What if I'm not good with technology and computers?


That’s where we can really assist you. We have a multitude of solutions and experience in helping our clients who are often not very tech savvy or don’t have easy access to the right equipment.

How long does it take to prepare my application?


Preparation of applications can take anywhere from 7 to 28 days, depending on how quickly we receive all the necessary information and documents.

Can you check my application if I prepare it myself?


We do have an optional service available to review citizenship applications, but not for visa applications.

Can you guarantee my application will be successful?


The Department of Home Affairs assess and decide the outcome of all visa and citizenship applications. However, we are able to give a good indication of the prospects of success and whether we foresee any potential risks that may hinder your application from being approved.

Can I get a refund if my application isn't approved?


Unfortunately, in most circumstances, once an application is lodged there are no refunds.

I have criminal convictions, does this change my chances of success?


Over the years, we have successfully applied for and been granted numerous visas and citizenship for our clients who were in this same situation. The key issue is to have a thorough assessment done first, and assess the level of risk and what can be done to address these risks. In rare cases, we have advised that it would be too risky to lodge an application.

FAQ about VEVO checks for NZ citizens

What is a subclass TY444 visa?


Since 1 September 1994, all non-citizens in Australia have been required to hold a valid visa. As a result, the subclass TY444 Special Category Visa was introduced specifically for New Zealand citizens.

Under the 1973 Trans-Tasman Travel Arrangement, New Zealand citizens who hold New Zealand passports and present no health or character concerns can visit, live and work in Australia indefinitely and without restrictions.

Under the Australian Migration Act 1958, the TY444 visa is a temporary visa that never converts to a permanent visa, regardless of how long New Zealand citizens have lived in Australia or how much they may have contributed in taxes.

The TY444 is the only visa of its kind in Australia.

My VEVO says 'Single Entry Only'. Does that mean I can only enter Australia once?


TY444 visas are issued for once only entries.

Each time you leave Australia your TY444 ceases to exist.

Each time you re-enter Australia a new single entry TY444 is issued.

Why does my VEVO say I was granted the TY444 the last time I arrived into Australia, but I've been living here much longer?


TY444 visas cease to exist each time you leave Australia. A brand new TY444 is granted each time you re-enter Australia. The VEVO check only ever provides the most recent visa a person holds including the date it was granted.

Why does my VEVO say I'm a 'Temporary Resident'?


The subclass TY444 visa is a temporary visa that is granted to New Zealand citizens. Under the Migration Act 1958, the TY444 visa is a temporary visa.

Because you are a New Zealand citizen who does not hold a permanent visa or are a dual Australian/New Zealand citizen you are recognised as a temporary resident only.

How to change my 'Temporary Resident' status?


If you are eligible, you need to either apply for a permanent visa or Australian citizenship.

For NZ citizens, to be eligible for citizenship, you generally need:

  • Are the holder of a TY444 visa; AND
  • Meet the residency requirements

New Zealand citizens who do not meet any of the above criteria will need to apply for a permanent visa before they are eligible to apply for Australian citizenship.

How much does it cost?


Costs vary depending on the type of application you require, the work that needs to be done and whether there are any complexities. 

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