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Terms & Conditions

Last Updated: 26/03/2026

1. Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to South Australia, Australia.

  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Morunga Migration, P.O. Box 1210, Naracoorte SA 5271 Australia.

  • Device means any device that can access the Service, such as a computer, smartphone, or tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-Party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

  • Website refers to Morunga Migration, accessible at https://morungamigration.com.au.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These Terms govern your use of our Website and constitute the agreement between you and Morunga Migration. By accessing or using the Website, you agree to be bound by these Terms.

If you do not agree with these Terms, you must stop using the Website immediately.

You confirm that you are over the age of 18. The Company does not permit individuals under 18 to use the Service.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information. Please review our Privacy Policy carefully before using the Service.

3. Disclaimer of Migration Advice

The information provided on the Morunga Migration Website is for general informational purposes only and does not constitute legal or migration advice.

While we make every effort to ensure the accuracy and currency of the information, migration laws, policies, and procedures change frequently, and we cannot guarantee that all content is up to date.

You should not rely on any general information provided on this Website as a substitute for professional advice. For personalised guidance, please book a consultation with one of our Senior Registered Migration Agents.

Using this Website or contacting us does not create a client-agent relationship. A formal engagement is established only when you enter into a signed Service Agreement with us.

For more information, please refer to our full Website Disclaimer.

4. Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by the Company. We are not responsible for the content, privacy policies, or practices of any third-party websites.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

5. Termination

We may terminate or suspend your access immediately, without prior notice or liability, if you breach these Terms.

Upon termination, your right to use the Service will cease immediately.

6. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Morunga Migration and its affiliates are not liable for any indirect, incidental, or consequential loss arising from your use of the Website.

  • This includes, but is not limited to, loss of data, business interruption, reputational damage, or reliance on general information provided.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

7. Governing Law

These Terms are governed by the laws of South Australia, Australia. By using the Service, you submit to the exclusive jurisdiction of the courts of South Australia.

8. Dispute Resolution

If you have any concern or dispute about the Service, you agree to first attempt to resolve the matter informally by contacting us at info@morungamigration.com.au.

9. Translation

These Terms may have been translated into other languages for your convenience. In case of conflict, the original English version prevails.

10. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any material changes will be published on this page and, where appropriate, communicated via email.

By continuing to use our Service after updates are posted, you agree to the revised Terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Morunga Migration

Initial Consultations

As Registered Migration Agents, we are bound by the Migration Agents Code of Conduct, which sets out strict professional obligations and is designed to protect both clients and agents.

Why “Quick Questions” Are Not Always Quick to Respond to

For many, asking a migration question may seem straight forward and simple, but technically speaking, there is no such thing as “quick advice.” This is because each response requires careful consideration of the legislation and how it applies to each set of circumstances. It is not black and white unfortunately and is the reason we will always direct enquirers to book an initial consultation.

So, before providing any advice or answers, we must always:

  • Ask specific, detailed (and often numerous) questions about your circumstances

  • Determine what your aim is, what you are wanting or needing

  • Confirm your visa history, current status, and eligibility

  • Check the latest legislation, policies, and case law

  • Document exactly what advice was provided

  • Assess what advice best suits your needs

This ensures that the advice you receive is accurate, lawful, and tailored to your situation.

Why Documentation Protects You and Us

Because migration law is complex and constantly changing, documenting advice ensures:

  • You are protected – there’s a clear record of the guidance provided

  • We are accountable – demonstrating that advice was based on current, accurate information

  • Future applications are supported – we have a documented history to refer to

Our Commitment to You

We take our obligations seriously and ensure:

  • You receive accurate and complete information

  • Your matter is handled professionally

  • Both your rights and our professional standards are protected

Once an initial consultation has been completed, any ongoing assistance requires a formal Service Agreement.

1. INDIVIDUAL – STANDARD consultation

1.1 Inclusions

  • Up to 45 minutes with a Senior Registered Migration Agent.

  • Preliminary review of your case (based on information you provide before or during the consultation).

  • In‑depth discussion of your circumstances, concerns and goals.

  • Initial assessment against relevant visa/citizenship criteria.

  • Professional verbal advice in accordance with current migration legislation.

  • Answers to general migration‑related questions (within the consultation time).

  • A brief written summary of our recommendations after the consultation.

  • If applicable, a complimentary VEVO check for current visa status.

1.2 Exclusions

This consultation does not include:

  • Detailed review of documents (except where specifically booked as a Character/Complex consultation).

  • Application preparation, submission or lodgement.

  • Ongoing management and representation in an application or review.

  • Detailed legislative or case law research beyond what can reasonably be covered in the consultation.

  • Formal written advice such as a Letter of Advice (this is a separate service).

  • Skills assessments or lodging any application or form on your behalf.

  • Answering ongoing questions after the consultation has concluded (ongoing work requires a service agreement).

  • Any guarantee of visa or citizenship outcome.

  • Ongoing “do it yourself” support for self‑lodged applications.

  • Refunds of professional fees if you are dissatisfied with the advice.

As per the Code of Conduct, any further immigration assistance beyond the initial consultation requires a formal engagement of our services and a signed Service Agreement.

2. COUPLE/FAMILY UNIT – STANDARD consultation

2.1 Inclusions

  • Up to 60 minutes with a Senior Registered Migration Agent.

  • Preliminary review of the case for the couple/family unit.

  • In‑depth discussion of each person’s circumstances and goals as relevant.

  • Initial assessment against relevant visa/citizenship criteria for the main pathways discussed.

  • Professional verbal advice in accordance with current migration legislation.

  • Answers to general migration‑related questions (within the consultation time).

  • A brief written summary of our recommendations after the consultation.

  • If applicable, complimentary VEVO checks for relevant family members.

2.2 Exclusions

Exactly the same exclusions as Individual 1.2.

  • Detailed strategy for multiple complex pathways or character issues (these require a Character/Complex Strategy Consultation).

As per the Code of Conduct, any further immigration assistance beyond the initial consultation requires a formal engagement of our services and a signed Service Agreement.

3. STRATEGY CONSULTATION – CHARACTER/COMPLEX

Label in your grid as “Strategy Consultation – Character/Complex”.

3.1 Inclusions

  • Up to 90 minutes with a Senior Registered Migration Agent.

  • Review of up to 6 key documents provided before the consultation (e.g. criminal records, DHA refusal letters, tribunal decisions).

  • Preliminary review of your case, focusing on complex or character issues.

  • In‑depth discussion of circumstances, risk factors and goals.

  • Initial assessment against relevant character, health and complex criteria.

  • Professional verbal advice on likely risks, options and next steps.

  • Answers to complex migration‑related questions within the consultation time.

  • A brief written summary of our recommendations after the consultation.

  • If applicable, a complimentary VEVO check.

3.2 Exclusions

  • Preparation, submission or lodgement of any application or review.

  • Drafting detailed character submissions or extensive legal arguments (this is a separate, scoped engagement under a Service Agreement).

  • Ongoing representation in any application, review or court matter.

  • Legislative and case law research beyond what can reasonably be covered in the consultation.

  • Formal Letters of Advice (separate service).

  • Continuing “do it yourself” support or mentoring for self‑represented clients.

  • Refunds of professional fees for initial consultations.

As per the Code of Conduct, any further immigration assistance beyond the initial consultation requires a formal engagement of our services and a signed Service Agreement.

Booking & Payment

  • Payment is required before confirming your booking
  • Bank transfers, credit card payments, and secure payment links are available in the invoice attached
  • Please arrive on time; late arrivals reduce allocated consultation time and can incur additional fees

Cancellations & Rescheduling

  • More than 48 hours’ notice → No charge

  • 24–48 hours’ notice → 50% fee applies

  • Less than 24 hours or no-shows → 100% fee applies

Complex Cases

This is not an exhaustive list but are common examples of complex cases

  • Complex character concern cases or visa cancellations
  • Visa refusals and Schedule 3 issues
  • “No Further Stay” waiver requests
  • Section 48 barred cases
  • Appeals to the Administrative Review Tribunal (ART)
  • Resolving unlawful statuses/Status Resolution
  • Health Waivers

IMPORTANT: As per the Code of Conduct, any further advice beyond the initial consultation stage requires a formal engagement of our services, and a signed Service Agreement.

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