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Terms & Conditions

14/07/2026

Important: We cannot guarantee successful outcomes and consultation fees are strictly non-refundable in rare instances where clients may be dissatisfied with advice provided.

Initial Consultations

1. INDIVIDUAL – STANDARD Consultation

1.1 Inclusions

  • 45 minute booking.

  • Meeting with one of our Senior Registered Migration Agents.

  • Minor dependent children are included.

  • Preliminary review of your case (based on information you provide before or during the consultation).

  • Identify goals and purpose for seeking assistance.

  • Initial assessment against relevant visa/citizenship criteria.

  • Answers to general migration‑related questions during the allocated appointment.

  • A brief written summary of our recommendations and next steps.

  • We will provide you with an estimation of costs and fees.

  • If applicable, a complimentary VEVO check.

  • If Clients wish to engage our services we will provide you with a formal Cost & Service Service Agreement.
1.2 Exclusions

  • Reviewing of any documents, letters from the Department of Home Affairs.

  • Preparations of any applications whatsoever.

  • Providing any further advice or responding to further questions beyond the consultation.

  • Any legislative or case law research.

  • Formal written advice such as a Letter of Advice.

  • Instructions on how to prepare applications and any supporting documentation.

  • Skills assessments or lodging any application or form on your behalf.

  • Answering ongoing questions after the consultation has concluded.

  • Any guarantee of visa or citizenship outcome.

  • Ongoing “do it yourself” support for self‑lodged applications.

  • Advice regarding extended family members or others.
  • Strategy Advice for complex matters.

  • Refunds of professional fees if you are dissatisfied with the advice.

As per the Code of Conduct, any further immigration assistance beyond the initial consultation requires a formal engagement of our services and a signed Service Agreement.

2. COUPLE/FAMILY UNIT – STANDARD Consultation

2.1 Inclusions

  • All the above inlusions.

  • All family members who are part of the family unit including couples and their dependent children.

  • If applicable, complimentary VEVO checks for relevant family members.

2.2 Exclusions
  • All the above exclusions.

  • Advice regarding extended family members or adult children who are not dependents.

As per the Code of Conduct, any further immigration assistance beyond the initial consultation requires a formal engagement of our services and a signed Service Agreement.

3. STRATEGY CONSULTATION – CHARACTER/COMPLEX

Label in your grid as “Strategy Consultation – Character/Complex”.

3.1 Inclusions

  • Up to 45 minutes with a Senior Registered Migration Agent.

  • Review of up to 6 key documents which must be provided at least 48 hours before a consultation (e.g. criminal records, DHA refusal letters, tribunal decisions).

  • Initial advice on potential risks, options and next steps.

  • A brief written summary of our discussion and recommendations.

  • If applicable, a complimentary VEVO check.

3.2 Exclusions

  • Preparation, submission or lodgement of any application or review.

  • Formal Letter of Advice.

As per the Code of Conduct, any further immigration assistance beyond the initial consultation requires a formal engagement of our services and a signed Service Agreement.

Booking & Payment

  • Payment is required before the booking is confirmed.
  • Payments can be made via Bank transfer, credit/debit card payment.

Cancellations, Rescheduling & Refunds

  • Minimum 24 hours’ notice → Full refund less $55.00 administration fee.

  • Less than 24 hours, no-shows or late arrivals → Full fee is non-refundable.

  • Contact us as soon as possible if you need to reschedule your appointment.

Complex Cases

This is not an exhaustive list but are common examples of complex cases are:

  • Character – criminal history,
  • Visa refusals,
  • Visa cancellations,
  • Schedule 3 issues
  • “No Further Stay” waiver requests
  • Section 48 barred cases
  • Appeals to the Administrative Review Tribunal (ART)
  • Resolving unlawful statuses/Status Resolution
  • Health Waivers
  • Ministerial Intervention

IMPORTANT: As per the Code of Conduct, any further advice beyond the initial consultation stage requires a formal engagement of our services, and a signed Service Agreement.

1. Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to South Australia, Australia.

  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Morunga Migration, P.O. Box 1210, Naracoorte SA 5271 Australia.

  • Device means any device that can access the Service, such as a computer, smartphone, or tablet.

  • Service refers to the Website.

  • Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-Party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

  • Website refers to Morunga Migration, accessible at https://morungamigration.com.au.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These Terms govern your use of our Website and constitute the agreement between you and Morunga Migration. By accessing or using the Website, you agree to be bound by these Terms.

If you do not agree with these Terms, you must stop using the Website immediately.

You confirm that you are over the age of 18. The Company does not permit individuals under 18 to use the Service.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information. Please review our Privacy Policy carefully before using the Service.

3. Disclaimer of Migration Advice

The information provided on the Morunga Migration Website is for general informational purposes only and does not constitute legal or migration advice.

While we make every effort to ensure the accuracy and currency of the information, migration laws, policies, and procedures change frequently, and we cannot guarantee that all content is up to date.

You should not rely on any general information provided on this Website as a substitute for professional advice. For personalised guidance, please book a consultation with one of our Senior Registered Migration Agents.

Using this Website or contacting us does not create a client-agent relationship. A formal engagement is established only when you enter into a signed Service Agreement with us.

For more information, please refer to our full Website Disclaimer.

4. Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by the Company. We are not responsible for the content, privacy policies, or practices of any third-party websites.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

5. Termination

We may terminate or suspend your access immediately, without prior notice or liability, if you breach these Terms.

Upon termination, your right to use the Service will cease immediately.

6. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Morunga Migration and its affiliates are not liable for any indirect, incidental, or consequential loss arising from your use of the Website.

  • This includes, but is not limited to, loss of data, business interruption, reputational damage, or reliance on general information provided.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

7. Governing Law

These Terms are governed by the laws of South Australia, Australia. By using the Service, you submit to the exclusive jurisdiction of the courts of South Australia.

8. Dispute Resolution

If you have any concern or dispute about the Service, you agree to first attempt to resolve the matter informally by contacting us at info@morungamigration.com.au.

9. Translation

These Terms may have been translated into other languages for your convenience. In case of conflict, the original English version prevails.

10. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any material changes will be published on this page and, where appropriate, communicated via email.

By continuing to use our Service after updates are posted, you agree to the revised Terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Morunga Migration

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