Privacy Policy
Last updated: 25/08/2025
Morunga Migration (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services, website, or communicate with us.
1. What Personal Information We Collect
We may collect personal information about you when you:
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Enquire about or use our migration and visa services
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Register for consultations or complete forms on our website
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Subscribe to our newsletters or updates
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Communicate with us by phone, email, or in person
The personal information we collect may include:
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Your full name
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Contact details (email, phone number, address)
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Date of birth and nationality
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Passport and visa information
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Supporting documentation relevant to visa or citizenship applications
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Payment and invoicing details
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Website usage data (e.g. IP address, browser type, and activity)
2. How We Collect Your Information
We collect personal information in several ways, including:
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Directly from you when you provide it to us
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Through forms, emails, phone calls, and consultations
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Via our website using cookies and analytics tools
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From third parties, where you have authorised us to collect it (e.g. employers, government agencies, or other service providers)
3. Why We Collect Your Personal Information
We collect and use your personal information to:
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Provide migration, visa, and citizenship services
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Verify your identity and eligibility
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Manage your applications and case files
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Respond to your enquiries and provide updates
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Comply with our professional and legal obligations
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Improve our website, services, and client experience
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Send newsletters, service updates, and special offers (only where you have opted in)
You may unsubscribe from our marketing communications at any time by following the instructions in our emails or by contacting us directly.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Improve website performance and functionality
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Analyse website traffic and usage
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Personalise your online experience
You can control cookies by adjusting your browser settings, but disabling them may affect certain website features. For more information, please refer to our Cookies Policy.
5. Children’s Privacy
Our services are not directed to individuals under the age of 15. We do not knowingly collect personal information from anyone under 15 without parental or guardian consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will promptly delete the information if collected without proper authorisation.
6. Disclosure of Your Personal Information
We may disclose your personal information to:
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The Department of Home Affairs and other government agencies
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Third-party service providers who assist us in delivering our services
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Professional advisors such as accountants, auditors, or insurers
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Other parties with your consent, or as required by law
Cross-Border Disclosure
Some of our service providers may be located outside Australia. Where we disclose your personal information overseas, we take reasonable steps to ensure those recipients comply with the Australian Privacy Principles or are bound by laws providing similar protection.
7. How We Store and Protect Your Information
We take reasonable security measures to protect your personal information from:
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Unauthorised access, use, or disclosure
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Loss, misuse, or alteration
We store information electronically in secure systems and, where required, in physical files within controlled facilities. While we strive to protect your personal information, no system is entirely secure, and we cannot guarantee absolute security.
8. Your Rights Under the Privacy Act
Under the Privacy Act 1988 (Cth), you have the right to:
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Access the personal information we hold about you
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Request corrections to any inaccurate, incomplete, or outdated information
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Withdraw your consent for certain uses of your personal information
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Opt out of receiving direct marketing communications
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Make a complaint if you believe we have mishandled your personal information
To exercise these rights, please contact us using the details below.
9. How to Make a Privacy Complaint
If you believe we have breached your privacy, please contact us at info@morungamigration.com.au. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
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Website: www.oaic.gov.au
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Phone: 1300 363 992
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Email: enquiries@oaic.gov.au
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business practices.
We will notify you of significant changes by:
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Updating the “Last updated” date at the top of this page
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Publishing the revised Privacy Policy on our website
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Morunga Migration
Email: info@morungamigration.com.au
Postal: P.O. Box 1210, Naracoorte SA 5271, Australia
Website: https://morungamigration.com.au